JellyFil Official Website › Refund Policy
Refund PolicyJellyFil Refund Policy: the Conditions, in Plain Language
The JellyFil window is 60 days from the date of purchase. At least 30 days of use are asked for before a claim, which is one full bottle. Return postage is the buyer's cost and the parcel should be tracked. Refunds are issued three to five business days after the return is credited.
Who this policy covers, what it refunds, the exact steps, the timings, and the handful of cases where it does not apply.
Who this JellyFil policy covers
Orders placed through the official checkout reached from this website, sold by Jellyfile, the USA Authorized JellyFil Retailer.
It does not cover an order placed with a marketplace seller, an auction listing or a shop. Those carry their own policies and this desk cannot apply its window to a purchase it never took. The where to buy page explains why the channel decides this.
The JellyFil window, and when it starts
60 days, counted from the date of purchase.
Purchase happens before dispatch, so a window counted from purchase is always the shorter of the two readings and it is the one printed here. A buyer who believes the count starts at delivery is working from a later deadline than the one that applies, and the gap is whatever the carrier took.
Set the date when you order. Sixty days from the day the card was charged, written down somewhere you will see it.
At least 30 days of use before a claim. One bottle is exactly thirty gummies, so a single bottle takes you to that line. The two numbers fit inside the sixty-day window with a month to spare.
How to claim a JellyFil refund
Call the orders desk with your order ID
+1 (507) 448-8190, or email contact@customercs.com. The order ID is at the top of the order email and nothing can be looked up without it.
Write three lines on the paperwork inside the box
Full name, email address and order ID. That is what lets the desk match a parcel to a purchase when it arrives.
Post the return to the returns address, tracked
477 Madison Avenue, Floor 6, New York, NY 10022, USA. Return shipping is the buyer's cost. Use a tracked service: a parcel with no tracking number that does not arrive cannot be traced by anybody.
Wait for the credit, then for your bank
The refund is issued three to five business days after the return is credited, and the card can take a further five to ten days to show it.
JellyFil refund timings in full
| Stage | Who acts | How long |
|---|---|---|
| Claim opened | You, by phone or email | Same day |
| Return posted | You, tracked and at your cost | Your carrier's time |
| Return received and credited | The desk | On arrival |
| Refund issued | The desk, to the original payment method | 3 to 5 business days |
| Refund visible | Your bank | A further 5 to 10 days |
The last stage is the one most often mistaken for a problem. A refund issued on day four can still be invisible on day ten, and that is the card issuer rather than the desk.
What a JellyFil refund includes, and what it does not
Refunded
- The purchase price of the pack, as paid.
- Opened bottles, provided the thirty days of use have been run.
- Any pack size, from two bottles to six.
- Claims opened inside sixty days of the date of purchase.
Not refunded
- Return postage, which is the buyer's cost and is not reimbursed.
- The original outbound shipping charge on the two-bottle pack.
- The digital guides, which cannot be returned and are not deducted.
- Claims opened after the sixty days have run.
Damaged or wrong JellyFil deliveries
If a bottle arrives damaged, if the seal under the cap is broken, or if the pack is not the one ordered, call the orders line rather than starting a return.
Keep the bottle and the box. A photograph of the lot number on the base and of the damage is what makes the call short, and a bottle already in the bin cannot be matched to a shipment.
These cases are handled separately from the satisfaction window and are not counted against the thirty days of use.
What the JellyFil policy is not
It is a purchase policy. It means that if the product does not suit you, the money comes back inside the window. It is not a statement that the product will work, and it is not a medical undertaking of any kind.
Nothing in this policy changes what is written on the disclaimer page, and nothing in it should be read as advice about a health decision.
Where to read further about JellyFil
Every JellyFil pack carries the same sixty days
Counted from the date you pay, with a phone route to open the claim and a named returns address to post to.
From $158 for two bottles to $294 for six, with 60 days on all three
Choose A JellyFil PackChewed, one a day, 30 to a bottle. Batch JEL-26/JE-5655, shipped from the United States.
