JellyFil Official Website › Contact
ContactContact the JellyFil Desk: Two Routes, and Which One You Need
Tracking, changes and refunds go to +1 (507) 448-8190 or contact@customercs.com. Anything about this website goes to contact@Jellyfile.com, Monday to Friday, nine to five Eastern. The website address cannot see orders, so sending a refund request there costs a day.
Both routes in full, what each one can actually do, the two addresses, and the forms if you would rather write than call.
The two JellyFil routes
Tracking, changes and refunds
+1 (507) 448-8190
contact@customercs.com
This is the desk that can see an order. It handles tracking numbers, address changes, refund claims and anything wrong with a bottle. Have the order ID ready.
This website, and anything printed on it
contact@Jellyfile.com
Mon–Fri 9:00am–5:00pm ET
Pages, typos, privacy and press. It reaches the people who wrote these pages, and a correction that lands here changes the page and moves the review date.
Office
175 Water Street, Floor 10, New York, NY 10038, USA
The correspondence address. Do not post returns here; they go to the returns address below.
Returns
477 Madison Avenue, Floor 6, New York, NY 10022, USA
Put your full name, email and order ID on the paperwork inside the box, and open the claim on the phone before posting.
What each JellyFil route can and cannot do
| You need | Which route | Why |
|---|---|---|
| A tracking number | Orders line | Only that desk can see the shipment |
| To change an address | Orders line | And quickly, because the address fixes at handover |
| To start a refund | Orders line | The claim is opened against the order ID |
| To report a problem with a bottle | Orders line | Have the lot number from the base as well |
| A correction to a page | Website email | It reaches the people who wrote it |
| A privacy request | Website email | The privacy policy sets out what is held and for how long |
| Press or partnership | Website email | Monday to Friday, Eastern time |
| Medical advice | Neither | A clinician, and the side effects page names the two questions worth asking |
Sending an order question to the website address is the most common way to lose a day here, which is why the table exists.
Write to the JellyFil website desk
Write to the JellyFil order desk
Before you contact the JellyFil desk about a refund
- The order ID from the order email.
- The name and email the order was placed under.
- Whether you have run the 30 days of use the seller asks for before a claim.
The window is sixty days from the date of purchase, not from delivery. The guarantee page sets out the four steps and the timings, and the refund policy carries the conditions in full.
JellyFil contact questions
Which JellyFil address handles refunds?
The orders desk: +1 (507) 448-8190 or contact@customercs.com. The website address cannot see orders at all, so a refund request sent there has to be forwarded and loses a day.
Why does JellyFil have two email addresses?
Because they reach two different desks. contact@Jellyfile.com is this website: pages, typos, privacy and press. contact@customercs.com is the order desk: tracking, changes and refunds. Sending to the right one saves a day.
What does the JellyFil desk need to find my order?
The order ID from the order email, plus the name and email address the order was placed under. Without the order ID nothing can be looked up.
Can the JellyFil desk give medical advice?
No, and it will not try. Questions about a medicine you already take belong with a clinician, and the two worth raising are nitrates or an ED prescription, and anything hard on the liver. Both are explained on the side effects page.
When is the JellyFil website desk open?
Monday to Friday, 9:00am to 5:00pm Eastern. The orders line is the route for anything urgent.
How do I report a problem with a JellyFil bottle?
Stop using it, keep it, and call the orders line with the lot number from the base and your order ID. A bottle in the bin cannot be traced.
Where to read further about JellyFil
Questions about a JellyFil order go to the phone
+1 (507) 448-8190 reaches the desk that can see the order. The website address reaches the desk that wrote the page.
From $158 for two bottles to $294 for six, with 60 days on all three
Choose A JellyFil PackChewed, one a day, 30 to a bottle. Batch JEL-26/JE-5655, shipped from the United States.
